FAQs

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FAQs 2016-10-18T17:19:00+00:00
Will the installation of natural gas create any disruption to my property? 2015-01-20T13:13:32+00:00

While it is a construction site, our crews do their best to minimize any impact to your property.  Any disturbances will be restored within a few weeks of the installation being completed.

How do I know if natural gas service is available on my street? 2016-10-18T17:19:00+00:00

You can use our service map to see if we provide service in your area, or call our customer service department at 1-800-927-0787. If you would like to request service, you can fill out our Request Service form.

How much will it cost to have natural gas installed in my home? 2015-01-20T13:15:40+00:00

In most cases, the service line can be installed free of charge up to the location of our meter.

How often should I have my heating system checked? 2014-08-05T21:09:17+00:00

Homeowners should have their furnace or central heating system inspected annually. When heating systems are properly adjusted, the by-product of combustion is water vapor and carbon dioxide — the same things we exhale as we breathe. When a heating system powered by a fossil fuel gets out of adjustment and the system isn’t operating properly, carbon monoxide may be produced. An annual check-up of your heating system by a qualified professional ensures it is operating safely and efficiently with the proper mix of fuel to air.

Do natural gas appliances operate when the power goes off? 2014-08-05T21:08:30+00:00

With the exception of gas furnaces and clothes dryers, gas appliances keep right on working for you when the electricity is off.

What about outdoor gas lights and gas grills? 2014-08-05T21:07:35+00:00

A natural gas outdoor light provides year-round soft, natural light for beauty and security even when the power is off. And nothing is faster and easier than cooking on an outside gas grill.

Are gas clothes dryers available? 2014-08-05T21:06:56+00:00

Yes, Gas clothes dryers dry clothes faster and actually treat your clothes more gently than electric dryers.

What’s the difference between cooking on gas vs. electric? 2014-08-05T21:06:16+00:00

In a word, control. Professional chefs prefer the instant flexibility of gas cooking for exact, controlled food preparation.

What makes a gas water heater better? 2014-08-05T21:05:32+00:00

A gas water heater works nearly twice as fast as an electric one, so you’re less likely to run out of hot water.

Sources: Appliance Magazine and Manufacturers Specifications.

Do you provide rebates to cover some costs to convert to natural gas? 2015-02-18T17:45:45+00:00

Rebates vary by state.  To find out what rebates are available to you visit ExcessIsOut.com.

Why is natural gas better than other fuels? 2014-08-05T21:00:42+00:00

Natural gas equipment is easier to maintain and repair, which means lower maintenance costs. Most natural gas equipment lasts longer than similar electric appliances. Natural gas is the most environmentally-friendly fossil fuel.

What should I do if I smell gas? 2015-02-18T17:46:17+00:00

Natural gas has no odor of its own, so gas companies add an odorant as a safety precaution. The distinctive odor intentionally smells bad to immediately signal a possible gas leak.

• Don’t turn on a light.
• Don’t switch on anything electrical.
• Don’t light a match.
• Don’t use your phone.
• Alert others and leave immediately.
• Call us at 1-844-528-5520 from your neighbor’s house or another location.
• Tell us where you are so you can let us into your house when we arrive.
• Most gas leaks are small and aren’t usually dangerous, but don’t try to judge for yourself if a leak is dangerous or not.

What natural gas appliances are available? 2015-02-18T17:48:53+00:00

Check out our dollhouse for a full interactive listing of what appliances can run on natural gas in your home.

What are the benefits of a gas furnace? 2014-08-05T21:04:43+00:00

A gas furnace heats your home with warmer air than that generated by an electric heat pump which makes a home feel drafty. Gas furnaces are less expensive to maintain and last about twice as long as electric heat pumps.

• Gas furnace: 125-140 Degrees
• Electric heat pumps: 90-95 Degrees Sources: Appliance Magazine and Manufacturers Specifications Advantage Home.