Dear Valued Customer,

In our continued effort to protect the health and wellbeing of our customers, team members and communities we serve, we wanted to reach out to you directly about the steps we are taking to address the spread of coronavirus disease 2019 (COVID-19).

At Colorado Natural Gas we’ve been monitoring the situation closely and are following recommendations from the U.S. Centers for Disease Control and Prevention (CDC). In addition, we are prepared to respond to situations to ensure that our services remain uninterrupted. We have advised all team members that if they are experiencing any symptoms to remain home as a precaution so as not to infect co-workers or customers they may come in contact with and we’ve curtailed all non-essential work travel.

Like many businesses, we understand that this spread of the virus has created a fluid and rapidly changing situation that requires close monitoring and a need to adapt quickly. As part of our plan to continue providing safe and reliable service:

  • Customer Service and Emergency Dispatch personnel will continue to be there to address your energy needs.
  • To protect the health and safety of our team members and customers, you may be asked if anyone in your household has recently been diagnosed with COVID-19 or been in contact with someone who was recently diagnosed. This will allow our team members to take necessary precautions when we arrive at your home.
  • We will continue to monitor and prepare, and we will provide additional information should conditions change.

As always, if you ever smell gas, act fast, and call us at 1-844-528-5520 or call 9-1-1 from a safe location.

We are committed to protecting our workforce and the communities we serve while continuing to carry out our mission of providing, safe, clean and reliable natural gas service. Thank you for being our partner in achieving that mission.

Sincerely,

Kurt Adams

Chief Executive Officer

Colorado Natural Gas