We’re here to help! If you’re ever in a situation where you’re struggling to pay your bill, call us at 800-720-8193 as soon as you think you need help. We can work with you to avoid an unexpected service interruption. Have a medical emergency? We can help. Scroll down to read more.
In addition, Colorado Natural Gas has partnered with local weatherization and low-income assistance providers to assist our customers who need a little extra help:
Colorado Natural Gas will postpone discontinuance of gas service to a residential customer for 60 days from the date of a medical certificate issued by a Colorado licensed physician or health care practitioner acting under a physician’s authority confirms that discontinuance of service will aggravate an existing medical emergency or create a medical emergency for the customer or a permanent resident of the customer’s household. The customer may receive a single 30 day extension by providing a second medical certificate prior to the expiration of the original 60 day period. A customer may invoke a medical certificate only once in any twelve consecutive months. The medical certificate shall be in writing (including electronically), sent to the utility from the office of a licensed physician, and clearly show the name of the customer or individual whose illness is at issue; the Colorado medical identification number, phone number, name and signature of the physician or health care practitioner acting under a physician’s authority certifying the medical emergency. A telephone call from the office of a licensed physician is acceptable if a certificate is received within ten days after the phone call. Please call our Customer Service Department at 800-720-8193 for more information.
Please note: a medical emergency does not cancel the bill. If requested, we can provide you a list of local financial assistance agencies or work with you to set up a payment arrangement.
The Colorado Low-Income Energy Assistance Program (LEAP) is a federally funded program that helps eligible income-qualified households with a portion of their heating and cooling energy costs, weatherization, and energy-related home repairs.
To see if you qualify and apply for LEAP benefits, please visit cdhs.colorado.gov/LEAP. Online applications are processed through the Colorado PEAK system. You can also call the HEAT HELP line at 1-866-HEAT-HELP (1-866-432-8435) to receive an application via mail, or you may email or visit your county human services office to pick up or drop off an application. Please contact them directly as you cannot apply for LEAP assistance through Colorado Natural Gas.
Additional low-income bill assistance is provided by Colorado Natural Gas and is contingent upon receiving LEAP assistance. All LEAP recipients are pre-qualified for this program and automatically assessed for eligibility so no application is required.
Energy Outreach provides home energy assistance and other programs through local Colorado payment assistance agencies. You can also call 866-HEAT-HELP (866-432-8435) for assistance.
Provides free energy efficiency upgrades to income-qualified Coloradans in participating counties. EOC will connect you with a local agency to conduct an energy audit on your home, which will then work with contractors to install qualifying upgrades. To apply, visit https://www.energyoutreach.org/care/.
United Way 211 is a free, confidential information and referral service that connects people to local services across Colorado. Dial 2-1-1 or visit https://211colorado.org
WAP helps qualified Coloradans save money, increase comfort, and improve their homes through energy conservation measures. The fastest way to receive service is to get in touch with your local weatherization service provider, which can be found HERE.
Unlock your home’s energy savings by receiving an energy audit from Colorado Natural Gas. This free service offers a complete onsite energy evaluation of your home and more. SIGN UP HERE
Rebates, programs, and services to help you save money and be more energy efficient.
Use our safety checklist to make sure you are winter-weather ready.
Tips that may help you make a difference when it comes to energy conservation.