We understand that life can bring unexpected challenges, and we’re here to provide the support you need to ensure you and your loved ones stay warm and comfortable. Explore these options for the variety of ways we provide payment assistance to those in need, or reach out to a helpful customer representative.
New applications for the 2023-24 LEAP season will begin on November 1st, 2023!
Click here to visit the Colorado Low Income Home Energy Assistance Program for more information.
We’re here to help! If you’re ever in a situation where you’re struggling to pay your bill, call us at 800-720-8193 as soon as you think you need help. We can work with you to avoid an unexpected service interruption. Have a medical emergency? We can help. Scroll down to read more.
Financial assistance may be available to eligible low-income households for home heating needs through federally funded programs and crisis assistance offered by various state counties.
This federally funded program helps pay heating costs for eligible customers. Learn more about the program and how to apply.
For Terms & Conditions of Colorado Natural Gas Customer Affordability Program (CAP), click here.
Colorado Natural Gas will waive the deposit required to establish new services for victims of domestic crimes. To apply for the waiver, click here.
We will not turn off a customer’s service if we receive a certificate from a doctor stating that shutting off the gas would aggravate a serious illness or create a substantial risk of death or grave illness for the customer or other permanent resident of the premises where service is provided. Medical certificates can be requested by calling our office. The certificate should identify the patient, the medical emergency, specify the likely effects on the health of the individual from discontinuing gas service, and the time during which cutting off the gas would endanger the individual. A telephone call from a doctor or nurse, nurse practitioner or public agency is acceptable if a certificate is received within seven days after the phone call. Colorado Natural Gas shall not be required to continue to provide service for longer than 30 days unless the medical certificate is renewed before the certificate expires; and the certificate can only be renewed once in a 12 month period. Please call our Customer Service Department at 800-720-8193 for more information.
Please note: a medical emergency does not cancel the bill. If requested, we can provide you a list of local financial assistance agencies or work with you to set up a delayed payment agreement.
Facebook
LinkedIn