Dear Valued Customer,

In our continued effort to protect the health and wellbeing of our customers, team members and communities we serve, we wanted to reach out to you directly about the steps we are taking to address the spread of coronavirus disease 2019 (COVID-19).

First and foremost, safety is our top priority. At Colorado Natural Gas we’ve been monitoring the situation closely and are following recommendations from the U.S. Centers for Disease Control and Prevention (CDC) and Colorado state officials. In addition, we are prepared to respond to situations to ensure that our services remain uninterrupted.

Like many businesses, we understand that this spread of the virus has created a fluid and rapidly changing situation that requires close monitoring and a need to adapt quickly. As part of our plan to continue providing safe and reliable service:

  • Customer Service and Emergency Dispatch personnel will continue to be there to address your energy needs.
  • To protect the health and safety of our team members and customers, before any home visit, you will be asked if anyone in your household has recently been diagnosed with COVID-19, is experiencing COVID-19 symptoms, or has been in contact with someone who was recently diagnosed. This will allow our team members to take necessary precautions when we arrive at your home.
  • Our technicians will wear proper PPE when entering any home, including face masks, shoe covers and gloves.
  • We will continue to monitor and prepare, and we will provide additional information should conditions change.

At Colorado Natural Gas, we understand that COVID-19 pandemic has caused economic hardship for many of our customers. During this pandemic, we are making every effort to work with customers who may need payment assistance, arrangements or extensions, and have suspended natural gas disconnections for nonpayment and late fees.

As always, if you ever smell gas, act fast, and call us at 1-844-528-5520 or call 9-1-1 from a safe location.

We are committed to protecting our workforce, customers and the communities we serve while continuing to carry out our mission of providing, safe, clean and reliable natural gas service. Thank you for being our partner in achieving that mission.

Sincerely,

Kurt Adams

Chief Executive Officer

Colorado Natural Gas