Winter ushers in the holidays and cozy evenings at home, but it also brings colder temperatures that can drive up natural gas bills. We understand that a warm home is essential to your comfort and well-being — and that nothing should stand in the way of it.
We’re committed to connecting you with programs that can help ease the stress of winter utility costs. From our own services to resources available at the local and state level, these options are designed to help you manage energy expenses and keep your family comfortable all season long.
We understand that life is unpredictable. There are countless reasons for a late payment, and we’re here to help you navigate a path forward with a Payment Arrangement. By setting up monthly installments, you can bring your balance up to date without disrupting service.
To enroll in a flexible payment plan, call one of our representatives at 800-720-8193, Monday through Friday, from 8 a.m. to 5 p.m.
Extra support for winter energy costs is available from federal and state programs that specialize in financial assistance and home-efficiency services. These resources can help reduce monthly bills, address past-due balances, and improve overall home energy use. Here is an overview of key programs available to Colorado residents:
From January through September, eligible customers with past-due natural gas bills may qualify for free financial assistance through EOC. This program operates in conjunction with LEAP, so aid can be received from both programs simultaneously.
LEAP, a federal program, helps families, seniors, and individuals pay for winter home heating costs. The program provides funding assistance from November through April 30 for heating costs, equipment repair, and heating tools. For the 2025–26 LEAP season, eligibility is determined by income, with a limit of 60% of the state median income. Paper applications can be requested by calling 866-HEAT-HELP (866-432-8435) or downloaded from the Colorado Department of Human Services website.
Households that qualify for CARE can receive free energy-efficiency improvements, including insulation, appliances, LED lights, air sealing, low-flow shower heads, and more. EOC will connect you with a local agency to conduct an energy audit on your home, which will then work with contractors to install qualifying upgrades. Applications are available through Energy Outreach Colorado.
United Way 211 is a free, confidential information and referral service that connects people to more than 6,5000 services across Colorado’s 64 counties. Dial 2-1-1 or visit their website to find services that help with energy bills, home weatherization, and more.
The Weatherization Assistance Program (WAP) helps eligible Coloradans cut energy costs, boost home comfort, and improve overall home efficiency through proven energy-saving upgrades. Income eligibility is determined by factors such as household size and income, or active benefits from LIHEAP, Temporary Assistance for Needy Families (TANF), Supplemental Security Income (SSI), or Supplemental Nutrition Assistance Program (SNAP).
We recognize that there isn’t a one-size-fits-all approach to paying bills, so we offer a variety of methods to suit your needs. Our easy-to-use online payment platform allows you to manage your account and pay your bill, as well as access helpful features and plans:
AutoPay
Automatically pay your bill on its due date each month with our AutoPay feature. Reliable and easy to use, it offers the peace of mind of knowing you’ll avoid late payments and fees.
Budget Billing
Take the guesswork out of your bills. Budget Billing offers greater predictability for your bill by spreading your natural gas costs throughout the year. When enrolled, you pay a fixed amount each month based on your energy usage history. This is especially helpful during winter months—when natural gas bills tend to be higher—to help alleviate the stress of unexpected spikes.
We know not everyone likes managing their bills online, so we also offer options to pay your bill by phone, by mail, or in person at an authorized retail location.
There are plenty of small things you can do to be proactive and help keep your winter energy consumption down. For home improvements, consider installing a high-efficiency furnace or water heater (view available rebates), caulking gaps around windows, and applying weatherstripping to door frames to keep warm air inside. In your day-to-day life, things like lowering the thermostat when you’re sleeping or away, setting ceiling fans to spin clockwise, or opening your curtains on sunny days can all help reduce your energy costs.
Winter energy costs don’t have to be stressful. By pairing these resources with simple energy-saving tips at home, you can keep your family warm without breaking the budget. If you have questions about your natural gas bill or ways to reduce your energy usage, we’re here to help.
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