We’re here to help! If you’re ever in a situation where you’re struggling to pay your bill, call us at 800-720-8193 as soon as you think you need help. We can work with you to avoid an unexpected service interruption. Have a medical emergency? We can help. Scroll down to read more.
In addition, Colorado Natural Gas has partnered with local weatherization and low-income assistance providers to assist our customers who need a little extra help:
Colorado Natural Gas will postpone discontinuance of gas service to a residential customer for 60 days from the date of a medical certificate issued by a Colorado licensed physician or health care practitioner acting under a physician’s authority confirms that discontinuance of service will aggravate an existing medical emergency or create a medical emergency for the customer or a permanent resident of the customer’s household. The customer may receive a single 30 day extension by providing a second medical certificate prior to the expiration of the original 60 day period. A customer may invoke a medical certificate only once in any twelve consecutive months. The medical certificate shall be in writing (including electronically), sent to the utility from the office of a licensed physician, and show clearly the name of the customer or individual whose illness is at issue; the Colorado medical identification number, phone number, name and signature of the physician or health care practitioner acting under a physician’s authority certifying the medical emergency. A telephone call from the office of a licensed physician is acceptable if a certificate is received within ten days after the phone call. Please call our Customer Service Department at 800-720-8193 for more information.
Please note: a medical emergency does not cancel the bill. If requested, we can provide you a list of local financial assistance agencies or work with you to set up a payment arrangement.
Colorado LEAP – Low-income bill assistance online application
CNG CAP – Additional low-income bill assistance that is contingent on receiving LEAP assistance. All LEAP recipients are pre-qualified in this program and automatically assessed for eligibility and no application required.
Fix your furnace / 855-469-4328
Colorado’s Affordable Residential Energy Program (CARE) provides free energy efficiency upgrades / call 303-226-5061
United Way 211 – Available 24/7, United Way 211 is a free, confidential information and referral service that connects people to local services across Colorado. Dial 2-1-1 or visit https://211colorado.org
Colorado PEAK – additional low-income assistance programs
Evergreen Christian Outreach (EChO) – Utility Assistance, Call 303-670-1796, Serving Jefferson, Clear Creek, Gilpin and Park counties
Weatherization Assistance Program (WAP) – The Colorado Energy Office (CEO) offers a free Weatherization Assistance Program (WAP) to Colorado’s low-income residents. WAP is a federally funded program that can provide you with energy efficiency services. You can receive assistance with items like insulation, air sealing, storm windows and doors, furnace repair or replacement, and LED light retrofitting.
Visit www.Colorado.gov/energyoffice/local-agencies to find the local agency near you that can help.
Do you know someone who needs help paying their rent and utility bills due to COVID-19? Help is available through the Federal Emergency Rental Assistance Program.
The Emergency Rental Assistance Program is designed to assist households that are unable to pay rent and utilities due to unemployment, a reduction in household income, or other financial hardship as a result of the COVID-19 pandemic.
An “eligible household” is defined as a renter household in which at least one or more individuals meets the following criteria:
Qualifies for unemployment or has experienced a reduction in household income, incurred significant costs, or experienced a financial hardship due to COVID-19;
Demonstrates a risk of experiencing homelessness or housing instability; and
Has a household income at or below 80 percent of the area median.